NetBet Sports

NetBet has been around since 2001, though it didn’t get its first gaming license until several years later and it didn’t adopt its current name until 2013. It operates a sportsbook, online casino, and poker room. In this NetBet review, I’ll focus on the former.

I was first introduced to the NetBet sportsbook in 2015. I used the site on and off for a few months, and then returned occasionally over the next few years. It’s been a while since I returned, but that’s mainly because I forgot my password and deactivated my reset email.

For the purposes of this review, I reset, returned, and spent some time on the site.

Welcome Bonuses

NetBet offers all new players a free £10 when they first sign up.

To qualify, you must deposit and wager at least £10 on odds of 1.50 (1/2) or more. It only counts your first bet, so if you place two bets of £5, you won’t qualify.

When activated, the free bet is valid for 7 days. It can be used on most bets and betting markets, but the value of the bet will not be returned. So, if you use your free bet on an Evens market, you will only get a £10 return. 

Loyalty Offers

NetBet has a few different loyalty promotions and regular offers.

These include Bet Boosts. They are common on all sportsbooks these days and I spoke about them at length in my BetVictor and William Hill reviews. Basically, the site creates fixed betting combinations and single bets and provides an odds boost.

So, if the odds are 5/1, the Bet Boost may increase it to 7/1. It doesn’t happen with all bets, but you’ll usually find at least one boost on all major events.

Free bets are also offered on occasion, either via matched deposit offers or as part of special events and rewards. It doesn’t reward its loyal players as much as bet365, but there are still plenty of incentives to keep depositing and betting.

Software and Betting Options

NetBet’s odds are somewhat competitive. They weren’t the best when I tested them, but they were close enough not for that to be an issue.

The site is neatly laid out and uses a dark grey and white colour scheme. It’s a little dull, but it works, and that’s what matters.

In the past, I used NetBet for a lot of football and snooker bets. It didn’t have the best markets for these bets, but it was on par with some top sportsbooks. 

There are some accumulator betting options and live streams. The stats layout for live games also looks good and you can bet live and cash out.

However, as with many betting sites, the cash outs are limited. You can’t do them on all bets or at all times. bet365 is one of the few sites I know that lets you cash out at most times. It also has many more streams.

I know I keep referring to bet365 when conducting these reviews, but it’s the highest-rated sportsbook on this site and it’s a personal favourite of mine. It has set the bar pretty high. NetBet doesn’t quite make it to that level, but the same could be said for every other site and at least NetBet gets close. 

Customer Support

There are two types of helpful shop assistants. The first will point you to what you’re looking for, answer your questions succinctly, and shrug apologetically if they don’t have what you want. The second will offer to take you around the store, ask you about your day, and then desperately search for a solution if the store can’t help.

In the online gambling sector, you either encounter the first type or you get someone who doesn’t want to help.

I say that from a place of experience, as I have sent hundreds of support emails and spoken with dozens of live chat agents.

NetBet is the exception. It’s one of the few that falls into the second category. And by “few”, I really mean it, as the only other site I can think of is 32Red.

My first encounter with NetBet customer support came some time ago. I was playing, not reviewing, and I had a genuine issue with a bonus. The live chat team were very fast, very helpful, and incredibly accommodating. They went out of their way to help me and when I eventually realised that the mistake was my fault, they gave me the bonus anyway.

I have since spoken with their support team several times and they have been nothing short of excellent.

Verdict: NetBet Review

The main reason I used NetBet all those years ago is that I was offered a bonus and I had a good experience with customer support. It also helped that I won my first few bets. So, while it doesn’t have the best streams, live betting options, or other features, it’s a solid site that ticks a lot of boxes.

Customer support isn’t always valued as highly as it should be in this industry. But as someone who has been betting online for over 20 years and has experienced the very worst customer support, trust me when I say that it makes a massive difference.

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