- Huge, multi-level welcome bonus
- Many free spin offers
- Regular loyalty promotions
- Low minimum deposits/withdrawals
- PayPal accepted
- Poorly structured support
MadSlots is a “crazy” (not really) online casino brought to you by Viral Interactive Limited, the same team behind Luck.com. It’s basically just a carbon copy of that site…with the inclusion of a jester hat. Maybe that’s what makes it “mad”.
In my review of Luck.com casino, I noted that the site has a very good welcome package bonus. It was one of the things I liked the most about that site. Thankfully, MadSlots is on par, if not better.
It all begins when you first sign up and verify your account (documents might be required). Before you even make a deposit, you’ll be given 20 free spins. The next day, you’ll get another 20, and another 20, totalling 100 free spins over your first 5 days with the site. These spins come with a 30x wagering requirement, which applies to all of the money you win from the spins.
The next step is to make a deposit. You can deposit as little as £5 on MadSlots, but doing so will exclude you from the bonus. Bump it up to £10 or more and you’ll qualify for the 100% matched deposit offer, capped at £200.
So, if you deposit £10, you’ll get an additional £10. Deposit £200 for the full amount, giving you £400 to play with.
As with the no deposit spins, the bonus credits from this offer have a 30x wagering requirement.
During your second deposit with the casino, you’ll get 100 free spins on Big Bass Splash when you deposit at least £10. Do the same again for a third time and you’ll get another bundle of free spins.
MadSlots has much more than a welcome bonus on offer. There are several promotions available at any given time, including:
- Mad Hours: Free spins are available every Monday for players who deposit at least £10.
- Sunday Hat: Every £1 that you deposit on Sundays will earn you 1 free spin. The maximum number of free spins is 200.
- Drops & Wins: Regular promotions that “drop” big payouts at random when you play eligible slot machines and table games.
MadSlots also has giveaways, tournaments, network promotions, and regular reload promotions. This is one of those rare occasions when it might benefit you to sign up for the casino’s newsletter. At the very least, check the promotions section every time you sign in and before you deposit any cash.
Customer support is one of the areas where MadSlots falls a little flat for me. You will notice that there is a live chat link, but if you click this link, you’ll be greeted by the “MadSlots Bot”, an annoying AI that will get you nowhere. It just regurgitates nonsense FAQs and isn’t very helpful, as is the case with most AI chatbots.
For years, customers have complained about being directed through endless FAQs instead of being given an actual email address or phone number. Then chatbots come along, those FAQs are spat out by perky digital pests, and all of a sudden we’re supposed to be happy about it? No. Give me a support ticket system or a real live chat professional any day.
There is a support ticket system, but again, you have to go through FAQs to get there.
Deposits and Withdrawals
The minimum deposit amount on MadSlots is just £5 and withdrawals are fast across the board. The minimum withdrawal is also £5.
The banking options section doesn’t list PayPal as being available for either deposits or withdrawals, but it is. It seems to have been an oversight with regard to the copywriting as opposed to the system, so PayPal users (me included) shouldn’t have an issue.
You can withdraw real money while a bonus is active, but it may void your bonus, so keep this in mind. Also, with such a low withdrawal limit, you don’t need to clear a lot of cash with the initial no deposit free spins before you can make a real money withdrawal.
Verdict: Mad Slots Casino Review
MadSlots is pretty much what I expected after reviewing its sister site, Luck.com. The bonus is similar, albeit a little more generous, and there are a lot of loyalty promotions, including giveaways, tournaments, and free spin offers. The deposit and withdrawal limits are very low and it’s good to see that the site accepts PayPal, along with a couple of other options.
The customer support section needs work, in my opinion. I don’t like being directed through FAQs and chatbots, especially when the FAQ section is generic, flat, and quite unhelpful. Still, this is the only real issue that I have with MadSlots, and that’s why it gets such a high score from me.
Yes, it works through your mobile browser. Just visit the site on your mobile device and start playing. The site was definitely created with mobile players in mind and looks much better on mobile than it does on desktop.
The minimum you can deposit is just £5, and that applies to all available payment options. The maximum is fixed at £10,000. These levels should satisfy players of all levels.
Although it’s rare for sites to charge for deposits and withdrawals, there are a lot of sites that do. MadSlots is not one of them though and you don’t need to pay to process any payments.
There is a complaints procedure. In the first instance, you should go through this process (look for the link in the website footer). If that fails, you can raise a complaint through the Independent Betting Adjudication Service (IBAS), which acts as a mediator in cases such as this.