Casilando

Update April 2023:

We have been informed that Casilando will no longer be accepting UK players, effective immediately. If you are a player in the UK and have any queries please contact: support@casilando.com

Gambling Expert only recommends brands with a UK Gambling Commission license, so we can no longer take you to this site.

We will leave this review here for the time being.

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Casilando is a White Hat Gaming casino with somewhat of a confusing theme. There are lots of light and bright colours and the logo is a little odd. I spent 10 minutes staring at it and trying to figure out what it was supposed to be. 

I failed. (A mountain? Some kind of party hat? Answers on a postcard, please).

To make things even more confusing, the promotional images combine medieval kings and kingdoms with what appear to be futuristic cars and buses. I’m not really sure what’s happening, but if the operators were going with a certain theme, it’s clearly not an idea they followed through with.

Aesthetics aside, Casilando has a lot going for it. In this Casilando review, I’ll delve a little deeper, going beyond the confusing clip-art logo and into the site’s bonuses, games, and more.

Welcome Promotions

All New Players at Casilando get 20 No Deposit Spins just for registering and then you can claim the second part of the Welcome Offer:

A 100% welcome bonus and 20 extra spins. You must deposit a minimum of £10 to qualify for this bonus and need to be a new player over the age of 18.

All of the 20 bonus spins are fixed to the Book of Dead slot (this is subject to change) and the 100% bonus is capped at £100. This means that if you deposit £10, you’ll get another £10 for a total of £20. If you deposit £100 or more, you’ll get the full £100 in bonus credits.

Other Bonuses

Casilando has a VIP scheme and it’s one of the better ones out there. There are four levels and stacks of perks, including customised spins, match-up bonuses, bonus spins, exclusive tournaments, and your very own account manager. You will even get a gift on your birthday, and the further along you are in the program, the bigger that gift will be.

So, what’s the catch? Well, the VIP scheme is invite-only, so it’s only open to dedicated players and higher spenders. If similar VIP schemes are anything to go by, you need to be both of those things.

Back in my naïve days, I used to think that I could qualify for one of these programs by virtue of gambling every day. I remember depositing just £25 a week at one casino and genuinely thinking I had a chance at receiving an invite.

Imagine my shock when I spoke with a friend who gambled over £500 a week and still hadn’t received an invite.

The truth is, unless you’re depositing in the thousands and spending a lot of time on the site, you probably won’t get an invite.

On the plus side, Casilando also has loyalty promotions in the form of reload offers, free spins, tournaments, and more. These are not as plentiful as they are at other online casinos, but there should be enough to keep you interested after your welcome bonus has been and gone.

Slots and Table Games

You will find over 1,500 games in the Casilando games room, most of which are slot machines. As with all White Hat Gaming casinos, Casilando is very well-ordered, making it easy to find what you’re looking for.

I get frustrated with casinos that offer thousands of games and then expect you to search by slot name, developer name, or generic categories like “Top Slots” and “New Slots”. With Casilando, you will still find these options, but you can also search by slot features such as Mega Symbol, Sticky Wilds, Megaways, and Cluster Pays.

The games are provided by creators like Pragmatic Play, NetEnt, Play’n GO, and Blueprint Gaming, and there is a live casino stacked with game shows, table games, and more from Evolution and Pragmatic Play Live.

All boxes are ticked here and there’s very little to complain about. Trust me, I looked.

Fans of Megaways and progressive jackpots will be especially happy, as there are dozens of games in each of these categories. I’m personally not a huge fan of Megaways and don’t play many jackpot games, but the inclusion of features like Cascading Reels, Cluster Pays, and Sticky Wilds means I can keep myself entertained.

Deposits, Withdrawals, and Customer Support

Casilando has a minimum deposit of £10 and options such as PayPal, debit cards, Neteller, Skrill, and more. Withdrawals are on the slow side and usually take between 1 and 3 days, and while there have been some negative reviews concerning slow verification, I didn’t have any issues myself.

As long as you enter your details correctly when signing up, and you haven’t been hiding under a rock for your entire adult life, your details will be verified automatically. If not, you’ll be asked for a photo ID and proof of address and may need to wait for a couple of days.

The Casilando customer support team is available 24 hours a day, with options including live chat and email.

Verdict: Casilando Review

Casilando is another successful entry from White Hat Gaming, an operator that owns a growing roster of top online casinos. The games, support options, and payment methods are similar across all of these sites. The welcome bonuses differ, but they’re always generous, and Casilando is one of the best in that department.

Looks wise, it’s way down the list. It also lacks a really good loyalty program that everyone can join, focusing instead on high rollers only. These issues aside, Casilando is a solid effort from a reliable operator and it’s a site I’m happy to recommend.

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