- No wagering requirements
- Slots, bingo, and live games
- Telephone support
- Lots of payment options
- Great mobile support
- Free spins are not what they seem
- There is a £1 withdrawal fee
- No live chat
The Phone Casino bills itself as a mobile-focused online casino, but what site isn’t mobile-friendly these days? Also, it still works on desktop devices, and while it doesn’t look as good on desktops as it does on mobile, it’s not that much different.
There are some aspects of this online casino that are very different from what you might be used to, though, and it’s those I will discuss in this Phone Casino review.
Welcome Bonuses
I had a hard time understanding the welcome bonus on The Phone Casino. The site’s content is not the best or the clearest, and as the bonus isn’t exactly traditional, it just confuses things.
After some digging, I discovered that the “100 daily free spins with no wagering requirement” is not as generous as it sounds. And I’m not just talking about spins that are only worth £0.05. That would still be an incredible bonus. What you’re actually getting is 100 spins in a freeroll tournament. You can still come away with a big win, and there are no wagering requirements if you do, but it’s more like a free slot tournament than a traditional free spin bonus.
There are very few other bonuses available. Everything revolves around those free spins and the freeroll that connects them, as well as a few other giveaways. It’s also worth noting that your spins don’t roll over to the next day, so if you don’t use them, you will lose them.
Casino Games and More
There are over 600 games on The Phone Casino, and these span several different categories.
The bingo room includes games such as Beachball Blast and Diamond Dazzle. The slots come from big-name developers like Blueprint Gaming and Pragmatic Play, and it also hosts a variety of video poker games, table games, and scratch cards. The live casino primarily comes from Evolution Gaming, so it includes many of the most popular UK live casino games, including Deal or No Deal Live, Dreamcatcher, and Crazy Time.
It’s a good selection, and while it’s nothing new, it covers most bases. There are jackpot games, Megaways releases, and all kinds of themes and mechanics. The fact that decent bingo games were included alongside slots that weren’t just pulled from the Games Global/Microgaming catalogue is also a nice touch.
Of course, all of the games work on mobile devices, as you probably figured from the name. But that’s not really a USP these days. I can’t recall the last time I played an online casino that wasn’t mobile-friendly or even an online casino that didn’t prioritise its mobile platform. However, the mobile platform is well designed and arguably better than the desktop one.
Deposits and Withdrawals
The Phone Casino accepts a variety of payment methods, including Visa, Mastercard, PayPal, and Paysafecard. It’s a good selection, but there are some issues to contend with.
First, the minimum withdrawal is a little on the high side at £20. It’s fine for most players, and it’s quickly becoming the norm, but there are still many sites that will let you withdraw as little as £5 or £10, and if that’s what you’re used to, that £20 might be a sketch.
The biggest issue, however, is the withdrawal fee. All withdrawals are subject to a fee of £1, regardless of size. On the plus side, UK regulations mean all sites must allow players to withdraw the whole of their balance at any time. So, if you have £10 in your account and want to withdraw half, you won’t be able to. But you can withdraw all of it, even though it’s below the stated minimum.
There are no wagering requirements on the site, so you shouldn’t have to worry about clearing any playthrough rates before you withdraw.
Customer Support
The Phone Casino doesn’t have a live chat option, but it does have a support number. It’s rare for a site to have phone support and not live chat, but most players will be happy to either send an email and wait for a few hours or resolve the issue immediately by giving them a call.
I tried to contact the support team and found them to be nothing but helpful and professional. There are a few bad reviews on sites like Trustpilot complaining about bad customer support and even non-existent support. I certainly didn’t have any such issues, and I was happy to see that the customer support team goes to great effort to respond to negative reviews and complaints left on third-party sites.
Verdict: The Phone Casino Review
The Phone Casino has its merits, but there are some frustrating elements as well, including the withdrawal fee, which is never a welcome sight on online casinos, and the lack of live support. It’s still worth checking it out, but it’s probably not going to become your favourite casino.
The quickest way to get a response is to give them a call at 02088 155093. They are open from 9 am to 10 pm from Monday to Friday and between the hours of noon and 8 pm on Saturday and Sunday.
There are no wagering requirements on most of the bonuses on this site. This means that you get to keep what you win. However, as discussed, many of the site’s promotions aren’t actually free slot spins or bonus credits, and they simply give you a shot at tournaments and leaderboard promotions, as well as giveaways.
No. It is compatible with most mobile devices, but it will also work on any desktop or laptop. Just visit the site on your web browser and play directly through there—you don’t need to download anything.
Yes. It holds licences from both the UK and Alderney authorities, allowing it to operate here in the UK and in several other countries.
